We have a 7 days return policy and a 30 days exchange policy. We only accept returns if the product is received in a damaged condition. No return or exchange for custom Made Order.
However, it is necessary to make sure
• The product is unused
• The product is not worn
• The product is not damaged
• The product is not altered
• The original tag is not removed
• The product is not a customized product.
We request you to contact us before you initiate a return to help you process and give you the right guidance. In case you choose to return your purchase, please return with original tags, invoice, certificate, and packaging
Adastra holds rights to decline returns and charge you for faulty or abused products. In such a case, Adastra will ship the item back to the customer and charge them with the shipping and well as return cost.
Kindly print the shipping label provided in your account dashboard to return the product and attach it to your package.
1. New York
Person Name: C/o Vivek Sharma
Universal Delivery Solutions LLC
105-05 180th Street
Jamaica, NY 11433, USA
+1 732 226 7279
2. California - Adastra Jewelry
3010 Shattuck Ave
Berkeley, CA -94705, USA
Person Name: Sanchay Gadia
+1 (310) 901-6743
Adastra Jewelry Private Limited,
31 Kewal Industrial Estate, Senapati Bapat Marg,
Lower Parel West, Mumbai 400013, MH, India.
Following products are non-returnable
•Item purchased during sale or discount
•Item purchased with coupon codes
Kindly check on the product page if the item you are about to purchase is returnable.
Refund is issued only after receiving the product back at the warehouse and is in the intact condition. In such a case, we will refund you within 24 to 48 hours to your payment method.
You can exchange an item purchased on Adastra Website with the same item or another item, however, all exchanges are subject to stock availability.
We only accept cancellations within 24 hours from the time that the order is placed. To cancel an order, please contact us by sending an email at (email@example.com) with your order number within 24 hours.