Shipping policy

Last updated: 31 July 2026

This Shipping Policy applies to orders, enquiries and shipments placed with Adastra Jewelry Private Limited (“Adastra,” “we,” “our,” or “us”) through our website, email, WhatsApp, social media, trade access forms or any other communication channel.

Adastra accepts domestic and international enquiries for selected ready pieces, made-to-order jewellery, custom jewellery and trade/manufacturing orders.

1. Shipping Locations

We ship within India and may also accept international orders depending on the product, destination country, applicable regulations, logistics availability and order value.

International shipping is subject to customs rules, import restrictions, documentation requirements and shipping partner acceptance in the destination country.

2. Order Processing Time

Processing time depends on the type of order.

Ready Pieces

Ready pieces are usually processed after:

Product availability is confirmed
Payment is received
Shipping details are verified
Any required documentation is completed

Made-to-Order / Custom Jewellery

Made-to-order or custom jewellery usually requires approximately 30 days for production, depending on design complexity, material availability, stone availability, customization requirements and production schedule.

This timeline is an estimate and may vary.

Trade / Manufacturing Orders

Trade and manufacturing timelines are confirmed separately based on:

Product category
Quantity
Karat and material requirements
Stone requirements
Sampling needs
Production load
Quality control and dispatch planning

3. Shipping Charges

Shipping charges may vary depending on:

Destination
Product value
Product weight
Insurance requirement
Shipping method
Domestic or international delivery
Applicable taxes, duties or logistics charges

Shipping charges will be communicated before order confirmation wherever applicable.

4. Domestic Shipping

For shipments within India, delivery timelines may vary depending on the destination city, courier availability, public holidays, product value and logistics partner timelines.

Once the order is dispatched, tracking details may be shared where available.

Adastra is not responsible for delays caused by courier partners, weather, strikes, regulatory checks, address errors or events beyond our control.

5. International Shipping

For international orders, shipping timelines may vary depending on:

Destination country
Customs clearance
Import regulations
Courier or logistics partner
Documentation requirements
Local taxes, duties or inspection procedures

International jewellery shipments may require additional documentation and may be subject to customs checks in the destination country. Customs authorities generally require payment of assessed duties/taxes before imported goods are cleared for delivery.

6. Customs, Duties and Taxes

For international orders, all customs duties, import taxes, VAT, local taxes, brokerage charges, clearance charges or other destination-country charges are the responsibility of the buyer unless expressly agreed otherwise in writing.

Adastra is not responsible for delays, holds, penalties or additional charges arising from customs procedures, import restrictions, incomplete buyer information, destination-country regulations or buyer failure to pay applicable duties or taxes.

We will not undervalue shipments or mark commercial orders as gifts to avoid customs duties.

7. Buyer Information

The buyer is responsible for providing accurate and complete shipping information, including:

Full name
Complete address
Country and postal code
Email address
Phone / WhatsApp number
Tax ID / import ID, where required
Any destination-specific import information, where applicable

Adastra is not responsible for failed deliveries, delays or additional costs caused by incorrect or incomplete buyer information.

8. Tracking and Delivery

Once an order is dispatched, tracking details may be shared where available.

Delivery timelines provided by logistics partners are estimates and not guarantees.

A shipment may be delayed due to customs clearance, documentation checks, courier delays, local holidays, weather, strikes, government restrictions or other events outside Adastra’s control.

9. Insurance and Risk

Depending on the value and destination of the order, shipments may require insurance or special logistics handling.

Insurance availability and cost may vary depending on courier, destination, product type and declared value.

Unless otherwise agreed in writing, risk may transfer to the buyer once the order is handed over to the shipping or logistics partner.

10. Damaged or Tampered Packages

If you receive a package that appears damaged, opened, tampered with or suspicious, please do not accept it without noting the condition with the courier partner.

You should contact Adastra immediately with:

Order details
Photos or videos of the package
Courier receipt/tracking details
Description of the issue

Claims for damaged or tampered shipments must be reported as soon as possible after delivery.

11. Failed Delivery or Return to Sender

If a shipment is returned to Adastra due to incorrect address, failed delivery attempts, refusal to accept delivery, non-payment of duties/taxes, customs issues or buyer unavailability, the buyer may be responsible for:

Re-shipping charges
Return shipping charges
Customs or duty-related charges
Storage charges
Any other logistics costs incurred

Refunds, if any, will be assessed according to the nature of the product and our Returns, Exchange & Cancellation Policy.

12. Shipping Restrictions

Certain jewellery, materials, gemstones or order types may not be eligible for shipping to all countries or locations.

Adastra reserves the right to refuse or cancel an order if shipping is unavailable, restricted, commercially impractical, high-risk or legally not advisable for a particular destination.