International Shipping

Economy shipping: Packages shipped via economy shipping will arrive within 15 to 20 days from the date the product has been shipped and cleared at customs.
Express shipping: In express shipping product will arrive within 5 to 7 days from the date the product has been shipped and cleared at customs. This may cost additional.

Note - Adastra Jewelry does not cover customs duties, taxes, VAT etc. in Adastra Jewelry billing or shipping process. These costs are to be borne by you (the recipient).
All international packages are shipped via India Post, DHL, UPS or Aramex depending on the value of the package and the location of the buyer.



Order Value (USD) Shipping Type Shipping Cost
Below $250 Economy Free
Express $34
Expedite $249
Above $250 Economy Free
Express Free
Expedite $249
.

Approximate Shipping Time

The chart below gives an approximate time it takes after the product is shipped from our warehouse in India. This is strictly for your reference purpose. Delivery is subject to custom clearance of your country.

Country Type of Shipping Days
India Express 2 to 4
Economy 7 to 10
United States Expedite 3 to 4
Express 7 to 10
Economy 15 to 30
Americas (other than USA) Express 10 to 15
Economy 20 to 30
United Kingdom Expedite 3 to 4
Express 7 to 10
Economy 15 to 25
European Nations Express 10 to 15
Economy 20 to 30
Australia / New Zealand Express 10 to 15
Economy 20 to 30
Japan, S. Korea, Taiwan Express 7 to 10
Economy 20 to 30
China Express 10 to 15
Economy 20 to 35
Thailand / Other Asian Countries Express 7 to 10
Economy 15 to 25
Russia Express 10 to 15
Economy 25 to 35
Africas Express 10 to 15
Economy 25 to 35
.

We do not deliver to the following countries: If your country is not listed above, kindly contact us

Return Policy

We know things may go wrong at times. We have 15 days ‘no question asked’ return policy for exchange or refund. However, it is necessary to make sure
• The product is unused
• The product is not worn
• The product is not damaged
• The product is not altered
• The product is not a customized product.
We request you to contact us before you initiate a return to help you process and give you the right guidance. In case you choose to return your purchase, please return with original tags, invoice, certificate, and packaging
Adastra holds rights to decline returns and charge you for faulty or abused products. In such a case, Adastra will ship the item back to the customer and charge them with the shipping and well as return cost.
Kindly print the shipping label provided in your account dashboard to return the product and attach it to your package.

Return Address:
Adastra Jewelry Private Limited,
448 Kewal Industrial Estate, Senapati Bapat Marg,
Lower Parel West, Mumbai 400013, MH, India.
Following products are non-returnable
•Customized
•Personalized
•High Value
•Used
•Untagged
•Item purchased during sale or discount
•Item purchased with coupon codes
•Free gifts
Kindly check on the product page if the item you are about to purchase is returnable.

Refund Policy

Refund is issued only after receiving the product back at the warehouse and is in the intact condition. In such a case, we will refund you within 24 to 48 hours to your payment method. Refunds for COD are issued in credit card or debit card associated with the website.
Gift recipients are entitled to a nonrefundable merchandise credit.

EXCHANGES

You can exchange an item purchased on Adastra Website with the same item or another item, however, all exchanges are subject to stock availability.

CANCELLATIONS

We only accept cancellations within 24 hours from the time that the order is placed. To cancel an order, please contact us by sending an email at ([email protected]) with your order number within 24 hours.